At Nathan Blayne LLC, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a comprehensive returns and refund policy.

1. Returns

1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as perishable goods, custom products, and items marked as final sale, are not eligible for return.

1.2 Return Process: To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] within 30 days of receiving your order. Please provide your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

1.3 Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

2.1 Processing: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2.2 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

3. Exchanges

If you need to exchange an item for the same product, please contact us at [Your Email Address] or [Your Phone Number]. We will provide instructions on how to send your item back to us and process your exchange once we receive the original item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Your Phone Number] with details and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.

5. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (such as food or treats)
  • Custom or personalized items
  • Items marked as final sale

6. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]